Privacy Policy

Owner and Operator of Site

123 Laundry Solutions is the owner and operator of this website. The website address is https://www.123laundryshop.com.

Mailing Address:

123 Laundry Solutions
811 E Lambert Rd Unit B
La Habra, CA 90631

Information We Collect

We collect information that you voluntarily provide when you:

Create an account or place an order on our website
Contact us by phone, email, website forms, or Facebook Messenger
Request customer support, repair services, maintenance services, or product information
Submit inquiries regarding commercial laundry equipment, parts, rentals, or laundromat startup projects

Information collected may include:

Name
Email address
Phone number
Billing and shipping address
Order information
Equipment information
Messages, inquiries, and support requests
Photos or documents voluntarily submitted to assist with support requests

Facebook Messenger Communications

When you contact us through Facebook Messenger, we may collect and store information that you voluntarily provide, including your name, phone number, email address, messages, photos, equipment information, order information, and inquiry details.

This information may be used to:

Respond to customer inquiries
Provide customer support
Assist with order status requests
Process repair and maintenance inquiries
Provide equipment and parts information
Facilitate staff follow-up regarding products and services
Improve customer service and support operations

Information submitted through Facebook Messenger is used solely for customer service, sales support, and business communication purposes.

How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Provide customer support
Respond to inquiries
Provide product recommendations and service information
Coordinate repair, maintenance, rental, and installation requests
Improve our products, services, and customer experience
Communicate with customers regarding orders, services, and support requests

We do not sell your personal information.

Sharing of Information

We only share necessary information with trusted third-party service providers that assist us in operating our business, processing payments, fulfilling orders, shipping products, providing customer support, analyzing inquiries, or facilitating business communications.

These service providers are required to maintain appropriate security measures and confidentiality protections.

We do not sell, rent, or trade personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience

You may control cookie preferences through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill customer requests
Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes and enforce agreements

Your Rights

You may request to:

Access your personal information
Update inaccurate information
Delete your personal information
Request information regarding how your data is used

To submit a request, please contact us using the information below.

Contact Information

If you have questions regarding this Privacy Policy or wish to request access, correction, or deletion of your information, please contact: